Original topic:

Greenline issue in Samsung Galaxy S23 plus

(Topic created on: 2 weeks ago)
153 Views
DevilRj
Beginner Level 2
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Galaxy S
My Indian variant Samsung Galaxy S23 Plus suddenly this morning I was scrolling Facebook and a green line appeared while watching a video. Then I opened other apps. There was a green line for a few seconds. I was scared and locked the phone and unlocked it again. Then the green line was removed again. Then after a few hours, when I was browsing and other apps open, it was still. Then I locked it again and the green line was removed again.Suddenly the green line is coming, the line colour is suddenly getting dark, then lightening again, then removing itself. Couldn't fall out of hand, No Water damage. I don't know the reason for this but after the May security patch update, Since noon, the green line has been barely visible on the lock screen and home screen, just like a steel green line. We are buying premium segment s series from Samsung. But there is no security, we have to suffer for their update result, who will take responsibility for it, every month new phones are being launched with new technology and new features, but no security is available for old phones yet, series s21 then s22 now s23 greenline issue is come, it is the responsibility of the company, why do we keep asking for display change for their result, why should we pay the company for their software result, whenever our phone gets damaged, they need to do free replacement within a day. 
3 Comments
mohammedik
Beginner Level 4
Galaxy S
Same issue for my s23 plus, will samsung provide us with free screen replacement like they are doing for s21 fe???
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

We would kindly request you to visit the service center, and we hope they will be able to assist you after inspecting your device. According to Samsung policies, repair charges may apply. They will ensure you receive original parts at a genuine cost along with a service invoice.

Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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ram_ram
Active Level 6
Galaxy S
My s22 mobile display got Green line after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply
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