Green line screen defect on my S22 Ultra. Samsung is not helping.

[PrashantJangid]

I'm absolutely appalled to report that on July 2, 2024, suddenly a persistent GREEN LINE appeared on my Samsung S22 Ultra screen. I'm so disappointed, frustrated, and angry to even write this complaint as after spending my hard earned money on a flagship smartphone, I'm facing such inconvenience.

I searched on the internet about the screen defect issues with S22 Ultra devices from other owners and found out that many are facing this issue, specially after May security patch update.

On July 3, 2024, I went to the nearest service center to get the replacement, and I was shocked to hear that the service center rejected my request for a free screen replacement. They said it will be chargeable. Why on earth should I pay for the defective screen? This is really absurd.

I called the Samsung service center and emailed the Samsung support team and Samsung Service head, but still no one is helping me. They say that the screen replacement program was till April 30, 2024. But what if the issue occurs after that? We people who are facing this problem after April 30, will have to pay for Samsung's mistake. I want to escalate this issue as it is unacceptable.

The green line issue is well known and Samsung has accepted that the defects are caused because of them. Many people (Even for out of warranty phones) have got 1 time free screen replacement for their devices earlier this year, and even I should get it.

I request all the people who are suffering from this and not getting any help from Samsung should raise their voice.

[PrashantJangid]

Did that already. @Lostz0 said the service center near his place is doing free screen replacement for S22 Ultra devices. Why some service centers are doing it and some are not?

[Insha123]

https://r2.community.samsung.com/t5/Galaxy-S/Greenline-Issue-Resolved-Display-replaced/td-p/16393973...

[PrashantJangid]

Good to see that you found a way to convince the Samsung customer support team. But I feel after spending so much, still we are the one who are begging them to fix the issue which was created by Samsung. They should rectify the error for everyone who is suffering from the green line issue. But this looks like a lottery system. Many people like me are not fortunate enough to get what they deserve i.e. FOC screen replacement.

[Insha123]

It's TRUE.. they should replace it with no question asked... but as of now there is no other option... first focus on getting your Screen replaced anyhow and then we can all raise our voices in Social Media.

[PrashantJangid]

Trying every way to get it fixed. Will update here once I found a solution.

[rockzzz]

Ok

[rockzzz]

Me not helping

[Insha123]

It's not yet solved?

[rockzzz]

No

[Insha123]

Bro I would recommend you reach out to Samsung India via X