Green line screen defect on my S22 Ultra. Samsung is not helping.

[PrashantJangid]

I'm absolutely appalled to report that on July 2, 2024, suddenly a persistent GREEN LINE appeared on my Samsung S22 Ultra screen. I'm so disappointed, frustrated, and angry to even write this complaint as after spending my hard earned money on a flagship smartphone, I'm facing such inconvenience.

I searched on the internet about the screen defect issues with S22 Ultra devices from other owners and found out that many are facing this issue, specially after May security patch update.

On July 3, 2024, I went to the nearest service center to get the replacement, and I was shocked to hear that the service center rejected my request for a free screen replacement. They said it will be chargeable. Why on earth should I pay for the defective screen? This is really absurd.

I called the Samsung service center and emailed the Samsung support team and Samsung Service head, but still no one is helping me. They say that the screen replacement program was till April 30, 2024. But what if the issue occurs after that? We people who are facing this problem after April 30, will have to pay for Samsung's mistake. I want to escalate this issue as it is unacceptable.

The green line issue is well known and Samsung has accepted that the defects are caused because of them. Many people (Even for out of warranty phones) have got 1 time free screen replacement for their devices earlier this year, and even I should get it.

I request all the people who are suffering from this and not getting any help from Samsung should raise their voice.

[rockzzz]

Me to s22+ same ossue til june 3 1 month gone not solved

[PrashantJangid]

This is sad. Samsung customer care advisors are not ready to understand our situation. They say that the support was till April 30. The issue is not fixed for all. They should treat all customers equally.

[rockzzz]

Yes but samsung is,cheat now a days i will not buy again samaung

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. Meanwhile use 60Hz.refresh rate of display. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[PrashantJangid]

I've used all the support options given by Samsung, even through Members App. Still no help from Samsung.
Did you suffer from the same issue on your device? Which device was it?

[goodthings]

Your's most welcome to here.

[kanth27]

https://r2.community.samsung.com/t5/Galaxy-S/S21-Fe-greenline-issue-amp-Solution/td-p/16392256?src=S...

[PrashantJangid]

Thanks for sharing this post. I've raised a complaint on NCH App. Waiting for the response.

[Lostz0]

I went to a samsung service centre yesterday and checked with them. Seems there's a scheme for free display replacement for S21 FE and S22 Ultra. Do go and check with your service centre soon.