The best course of action would be enquire the price for the replacement. If you have no physical damage on the phone you will be able to ask the for free replacement. Call the customer support, if they denies any free replacement ask them to escalate. Do not hangup untill they do so. Head office provides the apt support please contact them. If the customer support does not give proper response you can write to the ceo of samsung about it via the website. This will surely help of you are right. If this is helpful please mark this a solution but tapping on the 3 dots of this suggestion. Thank you
