Original topic:

Green line on display - Samsung S21 FE

(Topic created on: Wednesday)
182 Views
ImranGK
Active Level 1
Options
Galaxy S
Dear Team,

After the update of June 24 month (Date: 27-06-2024), green line on the display. How to resolve? Plz fix the issue.




image


9 Comments
Ashishrocks
Active Level 3
Galaxy S
Congrats your display is damaged 💔 😢
0 Likes
ImranGK
Active Level 1
Galaxy S
Yes.. 😭
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
saravanan1501
Active Level 1
Galaxy S
Issue green line mark
0 Likes
ImranGK
Active Level 1
Galaxy S
Yes. Feel very bad since green line.
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

ImranGK
Active Level 1
Galaxy S
Provide solution for Green line issue.
0 Likes
Insha123
Active Level 5
Galaxy S
There is only 1 solution. I.e., Screen replacement

I got my s22+ Screen replaced few weeks ago for the same issue at a discounted price. It all depends upon your physical phone condition. If there is no dent or scratches they may accept your request for a Screen replacement for free. Now what you need to do is go to your nearest service center and get your phone diagnosed. After that reach out to customer care as well as Samsung India through X. Explain them your problem and they might give u a solution to it. Hope this helps
0 Likes