Green line issue on S22 (Resolved)

[SaranPosts]

Hello Everyone, After the recent Dec 2024 update i see a vertical green line on center of my screen from yesterday midnight around 2.00 AM. Tried all recommended solutions but none worked. Should I wait for an software update or go to service center. Will Samsung provide free screen replacement for S22 series if it is a hardware fault ?

[ram_ram]

Sir i got Green line in my Samsung s22 on 3rd of. January 25.went to Samsung service center ask for job sheet they will register your complaint a number is given and sheet sent through what app.Samsung service will tell it cost 15.000 k to change display. I told will complain to higher Samsung service head DM. Samsung care all nonsense if you send email they will reply by saying you are out of warranty so you have to pay for display. Sir we must wait as more pressure goes up for Samsung it may come for help

[Srinath_T]

Raise in national consumer helpline. Many got help from there only

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Nikhilgopi]

Same case with me, I got a green line and 2 orange line in display of my S22+ after the Dec security patch update. Went to service center and spoke with Customer support, they are only willing to pay and change it. But now after going through various people's comments it can be assured that it is the software update at fault.

Everyone please contact the Customer support and notify this. Say to them the same has happened to other users because of this update. We might have a chance to get a cheaper or free replacement offer.

[ibharath]

I got green line on my Samsung Galaxy S21 FE 5G Exynos on 15/01/2025. I was just using my phone for browsing and the line appeared all of a sudden. I raised complaint via Twitter but yet to get call from them.

[SaranPosts]

Guys update on this post, I have replaced my screen for ₹10688 in that Samsung agreed to pay ₹10039 and I paid ₹649 for service charge. Initially they cited phone is out of warranty so I have to bear the full amount. Then I raised a complaint at National consumer helpline (NCH) and then issue is escalated and got help from Samsung Head office. It was all possible because my phone doesn't have any physical damage and got inspected by service center people. Please get your phone inspected at service center for any physical damage and proceed for other help option like writing to CEO or raising NCH complaint in India.

[Abhisekh29]

Can you please upload the repair invoice so that I can use that as proof against them that if they are indeed offering free replacements to some people, why can't they give it for free to everyone. I am also facing this issue on my S22+ from 31st December 2024.

[SaranPosts]

Please get your device inspected for any physical damage and then proceed for options i have mentioned. I don't have invoice with me.