Green line issue on Galaxy S23 5g

[TonmoyDasRZ6]

Following a March software update, a green line appeared on my Samsung S23 screen. I am surprised and disappointed by this unexpected issue, as there was no physical damage. I believe this is a software problem, not a fault of my own. The Samsung service center quoted a 9,000 rupee repair cost, which is unacceptable given the circumstances and the fact that it's not my fault. I request a free replacement, as my warranty has expired. Many S23 users in India are experiencing similar green line issues after recent updates. The lack of a replacement policy is concerning. I urge Samsung India to address this widespread problem and implement a free replacement policy for the green line issue. After investing 80,000 rupees in this device, I am seeking a resolution. A free replacement would be greatly appreciated.

Dear Samsung, I would be grateful if you could help me with my screen replacement under the free replacement policy. I kindly request and begging your assistance.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for out of warranty products.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[TonmoyDasRZ6]

I understand that my phone is out of warranty, but I'm curious why other models receive free replacements while the S23 does not. Considering the S23's premium price point of Rs 80,000, why is Samsung unable to offer a free replacement? Why are the S20, S21, and S22 included in the free replacement policy but not the S23? I would appreciate a clear explanation. I cannot afford the Rs 9,000 repair cost for a premium phone. My only desired solution is a free replacement policy. If Samsung cannot provide one, I will be filing a complaint with the consumer court. I am very disappointed with this policy. @Samsungindia #need answer

[Dim73]

Same experience for my s23 5g also. Phone purchased on june 2023. After march 2025 update, two vertical lines appearing on sceen. Last year my son's s21 fe had the same problem and samsung offered screen replacement free of cost. But now service centre saying it is not applicable to s23 model. Phone has no physical damage. It's entirely their fault. An for that customer have to bear. Samsung pls do the needful to resolve the issue free of cost for s23 also as many customers facing same issue.
Or elsenone will purchase Samsung mobiles again.

[TonmoyDasRZ6]

That's why sir i am asking free replacement after buying premium segment phone like this now they are charging 9k for each customer like this nonsense brand why our model not listed in the policy. I need support sir otherwise they will ignore to us . Pls share you're opinion with other also

[ram_ram]

My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center don't provide free replacement open my galaxy app send email to Samsung care try your luck

[TonmoyDasRZ6]

No bro it only applicable for s20,21,22 only

[ram_ram]

No such notification from Samsung. Service center people telling this nonsense to avoid free replacement it took me 45 days to get positive reply from Samsung care

[TonmoyDasRZ6]

Useless brand Samsung no response nothing...i will take strict action for this in consumer court....help your voice to reach to them ..

[ram_ram]

Good decision fight you will win