Original topic:

Green line issue after UI 6.1 patch may

(Topic created on: 06-06-2024 03:39 PM)
1466 Views
Tanus12
Active Level 1
Options
Galaxy S
My phone model : Samsung s21 fe 5g (Exynos)
image
After the update got this green line


image


I updated the april month security patch. From that my phone is unusually getting heated up and i cant even hold it also it got the screen unresponsivenes. I reported to service center and was said to factory reset my phone. After factory reset it was working quiet well . I got UI6.1 update in may and after that i started facing the heating issue. Its unusually getting heated a lot. Then by yesterday (5/june/2024) i got a security patch update and updated it. Now my phone is getting extremely heated and i got the green line on my screen. I reported this in service centre and they are telling me there is no such issue reprted yet so we cant give you free replacement as your phone is in out of warrenty period. This is completely the company's fault. They are responsible and why am i not getting the required service as I paid for the mobile. Also im fearing that my mobile would burst out of heating. If anything happens samsung is solely responsible for my life! I need attention for this issue looking for a solution. Kindly help me!
28 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Tanus12
Active Level 1
Galaxy S
I did but no one contacted
0 Likes
ambrushanx
Active Level 4
Galaxy S
That's why I am not updating my phone
0 Likes
Tanus12
Active Level 1
Galaxy S
Thank you!
0 Likes
Pspk1205
Active Level 4
Galaxy S
sm problem brother i updated may security patch update yesterday green line appeared on screen for s 21 ultra . worest company mobiles .
Eswarsam
Beginner Level 2
Galaxy S
I too got the same issue.
0 Likes
Galaxy S
Do you use GoodLock module? Do you unlock you phone using fingerprint?
0 Likes
Tanus12
Active Level 1
Galaxy S
I used but not now.
0 Likes