Original topic:

Green line issue after UI 6.1 patch may

(Topic created on: 06-06-2024 03:39 PM)
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Tanus12
Active Level 1
Options
Galaxy S
My phone model : Samsung s21 fe 5g (Exynos)
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After the update got this green line


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I updated the april month security patch. From that my phone is unusually getting heated up and i cant even hold it also it got the screen unresponsivenes. I reported to service center and was said to factory reset my phone. After factory reset it was working quiet well . I got UI6.1 update in may and after that i started facing the heating issue. Its unusually getting heated a lot. Then by yesterday (5/june/2024) i got a security patch update and updated it. Now my phone is getting extremely heated and i got the green line on my screen. I reported this in service centre and they are telling me there is no such issue reprted yet so we cant give you free replacement as your phone is in out of warrenty period. This is completely the company's fault. They are responsible and why am i not getting the required service as I paid for the mobile. Also im fearing that my mobile would burst out of heating. If anything happens samsung is solely responsible for my life! I need attention for this issue looking for a solution. Kindly help me!
Insha123
Active Level 5
Galaxy S
That is what... they know everything why it is happening but won't accept it..
KrRoshan
Active Level 3
Galaxy S
Samsung's quality and service is slowly deteriorating. This is the time to quit samsung and go with another brand
Galaxy S

Yes broo
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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Tanus12
Active Level 1
Galaxy S
Would i get free replacement? If i do so
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goodthings
Expert Level 5
Galaxy S
If you are under warranty. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Galaxy S
I have display lag issue what i do?
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aditi0009
Active Level 6
Galaxy S
Reset your phone backup your data to samsung cloud with encryption . Then after reset turn off ram plus turn it off it takes battery and it's of no work it's just for show the real ram is the ram which your phone has and the ram plus is Z ram just help to do little extra work
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Umangmathur
Expert Level 5
Galaxy S
Kindly report to samsung support
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