Green line in Galaxy S22

[Anonymous]

Hello all,

I have a s22. Recently I got a green line appearing in my phone after a software update. I checked the samsung official online care. I got this message below from Samsung's official chat on free replacement for this issue. I went to a service center in indira nagar bangalore. Service center just looked at the phone and rejected free replacement pointing at white patches (paint came off) in the side of the aluminum frame caused by my plastic case as a physical damage and also pointing out that my phone is out of warranty. He wrote in the Acknowledgement sheet as dents on the rear of the phone where there is no scratch at all. If I ask, he is telling the rear and side are the same for him in a rude way.

I never thought I would get such unfair treatment from Samsung. I've been using samsung phones ever since i started using smartphones. I escalated the case. It's been more than 40 hrs but now response yet. I adore Samsung products but this service center experience makes me sad and frustrated.

[Akilan_R]

https://www.samsung.com/in/support/email-the-ceo/ mail your problem and tag twitter

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Thobha]

Samsung customer care is completely useless .. Samsung policy doesn't guarantee to use phone more than 1 year... use for 1 year and throw it off . As it's Samsung faulty technical problem , they don't agree that... I had a very bad experience with Samsung customer care.. I had green lines on my s22 and am very upset about their service and quality

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Anonymous]

Done

[Anonymous]

Hi, i have shared my contact details but no one reaching out to me. One person reply go my question that samsung wont provide free replacement for green line issue. I got message from samsung i will get free replacement. Why these confusion. Please do needful

[Jijmichael]

They told its for S22 ultra only...

[Thobha]

That's what they told me also... I had a very bad experience with customercare and their service.. my s22 has similar issue of green line.. only s22 ultra they will do free replacement.. others needs to spend money and get a replacement and please deal with their faulty technical update... mine is not even 2 year.. Samsung users are not guaranteed without the green line .. deal with it that is their attitude..

[Prashantbgh]

Repeatedly you write complaint through this app as informed you above by Samsung and follow the path. 2nd option write a complaint to service center head of Samsung.