Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
I contacted service centre to schedule appointment. They ask IMEI no and after checking told it is more than 3 years old and I need to pay 26500 for screen. They not giving appointment and customer service is useless. Mistake made by customer is that they purchased high end mobile from Samsung. Service centre is only looking for making money and Samsung has no solution for faulty software rolled out which created the isse
