Green Line

[Daredevil09]

My s23 has got green line even without software updation. Is there any chance of getting my display free of cost bcoz its not bcoz my issue. My phn doesnt have fallen apple replaces the display and battery free of cost and I have got that replacement for my another phn. So someone please provide an update about this issue.

Thank you

[Jyotishmoi]

If your device is in the under warranty period then it will replaced free of cost

[Daredevil09]

Its not on warranty period its almost 3 years since I bought my phn.

[ram_ram]

Ask for free replacement of display in samsung service center

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you are facing issues after the update, So, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[SURJITHsNAIR]

In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.

So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000

Customer pays for their mistake?

https://r2.community.samsung.com/t5/Galaxy-S/Repeated-Vertical-Pink-Line-Issue-After-Software-Update...

[RanjeetPatra]

Today, I want to bring attention to a serious issue affecting many of us. There are increasing cases where software updates are leading to display problems like green lines on screens.

It appears that the hardware of these devices is not capable of handling such major software updates, which is resulting in these display issues.

This is not just an isolated incident. it’s becoming a pattern. And as responsible consumers, we must raise our voice.

If you are facing this issue:

- Do not rush to pay for repairs caused by software updates.

- First, escalate your case to " servicehead.in@samsung.com ".

- If your issue is still not resolved free of cost, file a complaint in the consumer forum.

Documents required to file a complaint:

- Job sheet from service center.

- Phone purchase bill/invoice.

- Clear photo of the phone showing the display issue.

- Email copies / telephonic conversation recordings.


Let’s also make this visible across platforms so it cannot be ignored:

- On X: tag @jagograhakjago

- On Instagram: tag @consumeraffairs_goi

- On Facebook: tag Department of Consumer Affairs

Use these hashtags to amplify the issue:

#SamsungScreenProblem #FixItSamsung #GreenLineIssue

You can follow my updates or reach out to me on X: @rnjeetpatra

Let’s stand together. Let’s support each other. Let’s demand accountability. Let’s stop this and protect Indian consumers.

Also, share this post as much as you can.