Original topic:

Green Line issue on Galaxy S21 FE

(Topic created on: 04-05-2024 06:10 PM)
947 Views
MohamedMurshidh
Active Level 1
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Galaxy S

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I am using s21 FE Exynos variant, for 1y 10 months (bought at June 2022). Today a green line appeared. I am aware that after oneUi 6 update, lot of users is facing green line issue, So I didn't update. Still I got the green Line now. 

My phone is in perfect condition, there is no dents or scratches and no fall damage. I

 


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 have been using it for normal day to day tasks. I am sure that This is a defect from samsung's side since lot of users are facing it. In a flagship level phone that costs Rs. 50k after 1.10 years is unacceptable. Service centre is suggesting to change the display that costs 13k. Samsung needs to address this issue. I AM VERY MUCH DISAPPOINTED BY SAMSUNG.

9 Comments
Dr_Mkd
Active Level 6
Galaxy S
Me who is using the exact model & 1yr Warranty is just about to be expiredimages-3_1000027680_1712320789.jpg
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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Akilan_R
Active Level 6
Galaxy S
https://www.samsung.com/in/support/email-the-ceo/ complaint your problem in this mail
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Galaxy S
Reached out in ask questions. They are saying it's out of warranty which I am already aware.
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Naseebda
Beginner Level 2
Galaxy S
My Samsung s21fe display was line issue in update please repair my phone free of cost I buy my phone only 1 year 10 month Samsung please check it and repair my device 20240423_135035_1000149751_1713860437.jpg
Galaxy S
https://twitter.com/mdmurshidh1/status/1779502531460386940?t=ppfbHs0jelfGg1rPAk-VQQ&s=19

Hi , put a Twitter post and tag samsung India like this. They will give free replacement.
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luffy22
Beginner Level 2
Galaxy S
I buy my phone smamsung s21 fe secondhand phone i lost the bill , when my phone got greenline by update , i go and check nearby service center they tolled they cannot fix without the bille

Who can i get fix the phone screen
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