"Green Line" Appeared on my device after I updated my s21fe exynos edition on october 2nd. I was digging a lot on twitter lately and found out a lot of s21fe users faced similar issue after october 2nd update.
I rushed to my nearest service center on october 3rd and got an inspection. After the inspection, they said they did not find any physical damage and told me if it happened before September 30 I would have gotten free screen replacement but now as the policy window has been closed I have to pay the full amount.
I heard oneplus users facing similar situation either getting a free screen replacement or and option buy new oneplus phone with huge discount.
I have been a samsung user since 2015 and with my current being my 3rd samsung device. I also have Galaxy Watch 4 which I use on regular basis.
This situation is very stressful for me and I am very disappointed with Samsung. I hope they will provide a free screen replacement I don't want to break my faith with samsung and I intend use more samsung products in the future.
Dear all user one small instruction when your device updating time keep cool place or AC rooms inside it will help for your device heating and we can avoid display line issue
I don't think heating caused it as the temperature was not that much. Because there are other tasks that consumes more resources generating more heat than software updates but those tasks never caused green line issues. Everyone facing this issue mentioned it is happening after software update maybe the issue is with software update itself.
We can't know for certain as there is no definitive proof
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open the Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select Ask question > select the appropriate issue category> Type your query and send).
