I’m posting here to share a serious concern and hopefully get some attention from Samsung and other users.
Right after the August software update, my Samsung phone suddenly developed a green line on the display. There were no drops or damages – this clearly started only after the update.
I visited the service center and was told that since my device is just over 3.3 years old, I don’t qualify for a free screen replacement, which is only offered for devices under 3 years.
But here's why I feel this is unfair:
The issue was triggered by a Samsung update, not anything I did.
My display was working perfectly before this – the update caused the fault.
Denying support just because the device crossed a specific age mark, when the problem is due to your own software, feels wrong.
It’s not about the screen cost – it’s about accountability.
My entire family has been loyal to Samsung for years, but this kind of experience is disappointing. We’re now seriously considering switching brands, simply because we didn’t get fair support for something that wasn’t our fault.
Yes sometimes it hurts, Feeling sorry for your experience, My support is with you . @samsung should check this issue regardless of limited months ....... ...
We have checked and found that your concern ha already highlighted to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
I faced the same issue 3yrs and 7 days. They don't bother to listen us. It's a useless support 4yrs Software Update. If 4yrs Software Update support is being promised, definitely we are legally eligible for the replacement but sadly no such.
