Good Days Coming

[HarendraHudda]

As summer arrived in India already seeing a lot of post regrading heating issue in Samsung smartphones. Heating is a main problem in Galaxy device especially with exynos chipset. I'm using currently S21fe 5g with exynos and also facing heating issue. My suggestion to users that do not use your device at extreme level during heating, your device has Li-ion battery and that's why it's dangerous to use device while heating. stay safe and happy 😊 

[iamrohitkm]

Heat happens even with SD processors devices also not only exynos. It all depends on temperature.

[HarendraHudda]

Yes. But exynos get heat very quickly 🫠

[skull_crusher]

Best solution to this is , which i have tried is , if you want to use your phone at its extreme ,remove your cover first

[HarendraHudda]

Yep. This will help to cool down your device fast 🤙

[skull_crusher]

Yes, i was playing COD yesterday and my starts to heat up. Its brightness lowers down. Then i remove my cover, everything became normal

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support