Never expected 💔

[HakoonaMatata]

I never preferred to use samsung device but for the first time i stepped into samsung device due to some advanced features where we can't get from other brands, so i brought Samsung S25 ultra on last month and im facing a bad experience 👎 from day 1 to till date.

1.When ever Im browsing the wifi net on my device it automatically starts showing an error like connected without internet. I thought it was my net fault but at the same time I cross checked with my other devices like mobile, laptop, tv on every device it was working without any bufferings but coming to my device i need to click on/off button twice then it starts working and on every day I have to do same processes and it was like more than 15 times I need to do like this.

2. Im using 2 Sims Sim 1 is jio and Sim 2 is VI. When ever I used to call any person my voice will not hear to other person. So at that time I used to call back again but my network will not connect I used to cross check the signals and they were too good. I have to repeat calling for 5-6 times then they are able to hear my voice or else I need to restart my device. At the same time I cross checked with Sim 2 the other caller can hear my voice clearly. I called to jio customer care they said there is no network issue. Then I get to know that problem with Sim 1 ejector. 

Im facing these 2 issues from past 30 days onwards and rest of the device features are too good and best. 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[HakoonaMatata]

Kindly check the screenshots which I taken recently regarding wifi error for a proof I taken snaps in same day with different timings.