Galaxy s24 ultra problem

[chirag2056127]

My proximity sensor is not working. I tried to take a screenshot with palm gesture but surprisingly I was not able to do so. After a bit of digging, I found about proximity sensor test in the members app. The test failed. Do check yours as well and if it's not working on your phone do comment.

I also noticed that my phone is heating in normal usage . Do comment on this too. 

Thank you

[goodthings]

Reset factory data again and try to it's again. Also a complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Galaxy device heating issue:
Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them.
On the home screen swipe down the notification panel.
Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

Decrease the screen brightness
If your device is heating, decrease the screen brightness sometimes high brightness levels may cause the heating issue.

Close background running apps
When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all applications not in use. This can be accomplished by using the recent application button located to the left of the home button.

Uninstall the unnecessary apps:
Too many apps installed on the device may cause the device heating issue. Uninstall the unnecessary apps if not using them.

Long duration of graphics-intensive gaming sessions
Long duration of graphics-intensive gaming sessions may cause the heating issue.

Usage of mobile phone when charging
Usage of a mobile phone when charging may cause heating issues. So we recommend you avoid usage of mobile phone while charging.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

For the proximity sensor not working kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[Sumitajit]

My phone security policy restricts use

[Sumitajit]

Problem

[vish_g]

Same issue

[ammmmmal]

When I play gallery videos and Instagram draft videos, it's showing a message- "something went wrong " . How can I solve it?