Galaxy S24 ultra heating up during video calls.

[AvitKori]

Since February, I am noticing significant heating of the device during video calls and sometimes during normal calls as well.

Doesn't seem like a hardware issue since it started occurring recently. 

Any recent update caused this heating issue? 

[sumitdala]

My s23 is also heating up, especially during video calls.

[AvitKori]

Looks like faulty update

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[AvitKori]

I hope they fix it soon

[Madhavs22]

My S22 used to heat earlier too. But, now it's heating without any reason. I mean all I am doing rn is streaming some music via BT and typing here but it's soo warm to the touch.

[Madhavs22]

I haven't done the Feb update yet. Hope that fixes that

[AvitKori]

Different batch

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we wanted to inform you that using third-party applications and engaging in long time video calls can lead to your device heating up due to increased power consumption. We recommend closing these apps when not in use to help cool down your device.

If you continue to notice that your device is overheating during normal usage, please follow the steps below to troubleshoot the issue:

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support