Original topic:

Galaxy S24 issue with external DAC

(Topic created on: 10-14-2024 08:13 PM)
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saketexe
Active Level 1
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Galaxy S
Hi,
I am using a moondrop dawn pro dac with my galaxy s24. As soon as I connect there is a loud hissing noise from my heaphones. Is anyone else facing such iasues with external dac? Any solution for the same?
3 Comments
harish1155
Active Level 7
Galaxy S
Best dac under 1k for s24ultra ?
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to please connect different headphones to your device or use your current headphones with another device. If the other headphones work, the issue is with your headphones, and we recommend contacting their helpline for further assistance.

Warm Regards,
Samsung Customer Support

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saketexe
Active Level 1
Galaxy S
I have used couple different headphones and all have the same issue. I used an older samsung phone M40 and an iphone which are working perfectly fine with the DAC which confirms the issue is specifically with the s24 series. I even googled this issue and there are lot of people complaining about this. As I understand there is some issue with s24 series internal dac which throws errors when another dac is connected. I wish there is some way that this issue could be escalated to devs rather than being floated around on reddit and this useless community.