Galaxy S24 Ultra WhatsApp Problem

[ShaikParvez]

My worst experience ever in samsung. 

Before i was using Galaxy S20 FE with no issues in WhatsApp, it's like buttery smooth experience till now.

And now, recently couple of months ago i have purchased this Galaxy S24 Ultra and i regret. Because, of WhatsApp in this Galaxy S24 Ultra, I'm not getting full call screen display while using other apps, while already in a call in WhatsApp if another person calls me, i can't see the incoming call on screen, to answer the call I need to go through notification panel. 

And if my screen is off ( device locked ) at time of incoming WhatsApp call, I first hear the ringtone, then screen will on with some glitch of lock screen and then I will get the call screen to answer the call.

All of end I hope Samsung and WhatsApp will notice this issue, and fix this as soon as possible.

[MOQBALI]

Call Display Settings

• To resolve WhatsApp call screen issues on the Galaxy S24 Ultra, check call display settings.

• Ensure "Full screen" is selected and "Keep calls in pop-up" is disabled.


Clear WhatsApp App Cache

• Clear the WhatsApp app cache from device settings.


Samsung Sound Assistant App

• Download the Samsung Sound Assistant app and ensure the "Voice changer" option is off.


WhatsApp Voice Notes Issue

• For the WhatsApp voice notes issue, Samsung is aware and may address it in future software updates.


Contact Samsung's Customer Support

• If problems persist, contact Samsung's customer support.

[Samsung_specialist]

If the problem persists, please send us an Error Report by following the steps below.

Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.

To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.