Original topic:

Whatsapp video error

(Topic created on: 01-15-2022 06:54 PM)
215 Views
alooi212
Active Level 3
Options
Galaxy S
Hi can anyone help me with my problem in whatsapp if i send a video from the gallary to any of my contact in whatsapp its only show a green video but if i captured a video clip from the camera in the whatsapp then send it it will be in very amazing condition do anyone here have the answer for this?  
I face tis problem on my galaxy s 21 ultra and i never had it before in my old galaxy devices such as galaxy note 9 or s6 and note 3
4 Comments
VikrantTambade
Active Level 10
Galaxy S
It was an old issue which was already addressed by Whatsaap. Simply update your app from play store. It should solve the problem.
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Anonymous
Not applicable
Galaxy S
Or you can uninstall the whatsapp and install it back, with this it should be solve...
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alooi212
Active Level 3
Galaxy S
The app is updated to the latest version and even when i try to unstall and reinstall still the same problem
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VikrantTambade
Active Level 10
Galaxy S
Hi,

Is it happening again? Coz it was already solved issue. And other than you, one more user has reported this issue.

https://r2.community.samsung.com/t5/Galaxy-S/Errors-with-Videos/td-p/10605424

In that case, Pls contact service centre.

You may contact them through "Get help" section of members app only.
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