Original topic:

Galaxy S23: Fingerprint ‘icon missing’ or ‘not working’ issue fix coming soon

(Topic created on: 07-08-2023 05:01 PM)
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TheFastestIndian
Expert Level 5
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Galaxy S

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A common issue of missing Fingerprint icon on the lock screen post-June update installation was reported by Galaxy S23 Series users.

Due to compatibility issues related to fingerprints in the latest software (WF5) of the Galaxy S23, the fingerprint icon may appear slowly or not appear on the lock screen. If the icon doesn’t appear on the lock screen, users may face issue unlocking the device using biometric authentication.

The issue can be temporarily fixed by activating the “Fingerprint Recognition on Off Screen” function. If the fingerprint icon appears slowly or is not visible on the Galaxy S23 lock screen, this setting will improve the overall user experience. 

How to Enable 👉🏻 Settings > Security & Privacy > Biometrics > Fingerprint > Screen off – Enable (ON)

Samsung will soon roll out firmware update to fix the affected functionality.
7 Comments
cs_member10
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your feedback. We welcome your suggestion and appreciate the time and effort you have spent sharing your valuable comments. This will help us to improve our services. 

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Richirag
Beginner Level 2
Galaxy S
Screen fingerprint option is not showing in Galaxy A23
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Nilesh3004
Beginner Level 2
Galaxy S
Hi
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Nilesh3004
Beginner Level 2
Galaxy S
I am using S70 Fingerprint Icon not appearing
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Nilesh3004
Beginner Level 2
Galaxy S
Why so
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Members_1lKheKV
Beginner Level 2
Galaxy S

i have the issue in S24 and not able to unlock the phone with biometric 

ziang
Active Level 1
Galaxy S
I have done this multiple times....no positive result
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