Original topic:

Galaxy S21 FE Green line issue after March 2024 Security Update

(Topic created on: 03-27-2024 05:32 AM)
8567 Views
Afzaltec
Active Level 3
Options
Galaxy S
It was March 26 11 55 p.m and I was using my S21 FE exynos variant as usual, scrolling through linked in posts. Suddenly, a mild (very tiny width) green line started appearing in the left side of the display and it vanished within seconds.

I got really scared and stopped using my phone. After few mins, I tried to use my phone normally but this time the green line started appearing and disappearing multiple times. 

After getting really scared, I was messaging my friend regarding my issue and the grren line became a thick white line and it became permamant. 


Now I'd like to add that I've never dropped my phone. My phone has a very high quality tempered glass as well as a case. This is my first time encountering this issue and I believe that it is caused by the recent March 2024 Security update. 

Can anyone suggest a solution to resolve this issue? 

I'd request Samsung India to offer a free display replacement since their caused this disaster which didn't let me sleep last night. 


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50 Comments
harish0223
Active Level 3
Galaxy S
Can u send me the link of the tempered glass
0 Likes
Afzaltec
Active Level 3
Galaxy S
Limited-time deal: OpenTech Tempered Glass Screen Protector Compatible For Samsung Galaxy S21 Fe 5G With Edge To Edge Coverage And Easy Installation Kit For Smartphone https://amzn.in/d/hzj3asG
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

As per your query, kindly follow the easy troubleshooting steps which might help to solve the issue.

Power OFF Galaxy smartphones and turn ON-
To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.

0 Likes
abhiabhiraj
Active Level 1
Galaxy S

1000320387.jpg

 Same issue on my S21 FE. No physical damage or water damage. Out of warranty. Seems Samsung is looting us

Afzaltec
Active Level 3
Galaxy S
What did the service center folks say?
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im_mag
Active Level 1
Galaxy S
Very true
0 Likes
Galaxy S
Same issue here without even updating. I also posted. Samsung needs to address this issue since lot of users facing the same problem.
https://r2.community.samsung.com/t5/Galaxy-S/Green-Line-issue-on-Galaxy-S21-FE/td-p/15887467?src=Sha...
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sudharsonaaaa
Beginner Level 2
Galaxy S
I also have same problem
0 Likes
Muhammedshan123
Beginner Level 2
Galaxy S
New software update gift green line IMG-20240418-WA0022_1000007153_1713447919.jpg
0 Likes
Galaxy S
Same issue for me also. Same date and same steps of occurrence 😂.