Original topic:

Galaxy S21 FE Back Cover Coming Loose After 2 Years

(Topic created on: 08-26-2024 07:23 PM)
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imddas
Beginner Level 2
Options
Galaxy S

Hi everyone,

I’ve been using my Galaxy S21 FE for almost 2 years, and recently, I noticed that the back cover is starting to come loose. It’s disappointing to see this happening, especially since I’ve taken good care of the phone.

I’ve found that many other S21 FE users are facing the same issue. It seems to be a common problem, which makes me wonder if it’s related to a design or manufacturing flaw.

I’ve already reached out to Samsung, and they’ve acknowledged the issue and forwarded it to the relevant department. I’m currently waiting to hear back, but I’m also curious if anyone else here has experienced the same problem. If so, how was it resolved? Did Samsung offer a free repair?

Looking forward to hearing your thoughts and experiences.

 

7 Comments
goodthings
Expert Level 5
Galaxy S
Please go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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RonakRabadiya
Active Level 4
Galaxy S
I also have to
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AJAB_MORIA
Expert Level 5
Galaxy S
Go to a local service center they will fix it.
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MonK11
Active Level 10
Galaxy S
I am currently not facing this issue with my S21FE but got the same problem with A52 and A52s, I bought a tube of B-7000 glue at ₹120 and glued both device back panels. You can do the same or go to local mobile repair shop. No need to go to Samsung care they are good for nothing in this situation, moreover they might try to get you battery replacement telling it might be swollen.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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imddas
Beginner Level 2
Galaxy S

I visited my nearest service center about the loose back cover on my Galaxy S21 FE. They quoted ₹650 for the repair, even though this isn’t due to physical damage. It seems many S21 FE users are having the same issue.

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