Original topic:

Galaxy S20 FE 5G October update issues

(Topic created on: 11-07-2023 09:23 PM)
1678 Views
Nilasis
Active Level 4
Options
Galaxy S
New update causes some issue.
1. Battery draining too fast.
• Test ( 100% to 1%), Wi-Fi, Dark Mode
 ● Before Update : 17 h 57 m used (Screen on. time: 7 h 39 m. Screen off time: 10h 17 m)
 ● After Update : 13 h 3 m used (Screen on. time: 5 h 57 m. Screen off time: 7 h 5 m)
 ● Ideal drain : 9% aeroplane + wifi on ( 0m. sot, 6hour screen off time), Before update, it takes 3%.

2. Not Switching to 5G from 4G, need to turned on aeroplane mode frequently.
3. Colour shifting issue in camera view finder, from 0.5x to 1x.

Version:
One Ul version: 5.1
Current version: G781BXXS8HWJ1 / G781BODM8HWI1/
G781BXXS8HWI1
Security patch level: 1 October 2023

Device 2 monrh old only, never played games. Lite use only.
12 Comments
sudhakar35gm
Expert Level 1
Galaxy S
I am happy with the Nov 2022 patch of android 12 (but flashed the CP and home CSC files from the android 13 Feb 2023 patch to make Jio 5G 3500 MHz work. However if I want Jio 5G 700 MHz to work, then I have to upgrade to non reversible android 13 patch (after Feb 2023).
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...
Note: kindly contact your network service provider once to make sure there is no issue from their end.

Galaxy device camera issue:
Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data.
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still persists, Kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Nilasis
Active Level 4
Galaxy S
Did all, still same
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