Fingerprints sensor issue Samsung S20 FE

[Monir07]

How to solve?

[Utsabsamadder]

What is the problem actually?

[Monir07]

See the screenshot.

[Monir07]

That's the problem.

[Utsabsamadder]

Go to device care > scroll down > tap diagnostics > tap phone diagnostics > then tap fingerprint test.

[Monir07]

Not working

[Utsabsamadder]

Do you already restarted your phone?

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, Kindly perform the following steps to resolve your fingerprint issue please visit this link: https://www.samsung.com/uk/support/mobile-devices/my-fingerprint-scanner-isnt-working/

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support