Fingerprint sensor not working

[Pavan_25]

I been using Samsung galaxy s20fe 5G from past 2 years. it's finger print sensor is not working anymore. Removed and tried to setup again by resting the phone but still same issue and not using any screen protector either.

Thank you in advance.

[sukhjinder_07]

This problem could be caused by some software bugs that can be fixed easily with a few troubleshooting steps

Clean the screen

This is the first and the obvious thing you should do if your fingerprint is not being recognized by your Samsung Galaxy S20 FE5G. These phones include an under-screen fingerprint sensor so any smudges on the screen could interfere with the sensor’s ability to read the fingerprints. Using a soft microfiber cloth, gently clean the screen, wiping out any dust or smudge on the screen.

Remove the screen protector

If you are using a 3rd party, low quality, or poorly installed screen protector, it may interfere with the under-screen fingerprint scanner. Remove the protector and try the scanner again and see if it works. If it doesn’t, keep reading further.

Delete and re-insert fingerprints

If you tried all the above steps and the problem still exists, then you need to delete and re-register your fingerprints. To do so, follow the steps below.

Step 1: Go to Settings.

Step 2: Scroll down and find Biometrics and security.

Step 3: Tap on Fingerprints.

Step 4: Type in the PIN, password, or pattern when asked.

Step 5: Delete any old fingerprints. Select the prints to remove. You can select all by touching and holding a fingerprint and select All from the upper-left corner.

Step 6: Tap on Remove located in the top right corner. Confirm your action.

Step 7: Register your fingerprints again by tapping on Add fingerprint.

Before registering your fingerprints, makes sure your fingertips are clean and not sweaty.

Increase Screen Sensitivity

Sometimes increasing the screen’s sensitivity can make this problem go, especially if you’re are using screen protectors. Follow the steps below;

Step 1: Go to Settings.

Step 2: Tap on Display.

Step 3: Scroll down and then select Touch Sensitivity – Increase touch sensitivity for use with screen protectors

Step 4: Tap on the toggle next to enable it.

[Pavan_25]

Hey Thanks for sharing details steps. Tried these didn't resolve finger print issue. Still facing same issue in that case do you this might be hardware Issue?

[kooldude7285]

Do sensor test and check

[ArunMV]

Try the suggested steps here if it's still not working get it to service center.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

When you scan your fingerprints on the device, be aware of the following conditions that may affect the feature’s performance:

• The fingerprint recognition sensor recognizes fingerprints. Ensure that the fingerprint recognition sensor is not scratched or damaged by metal objects, such as coins, keys, and necklaces.

• The screen protector supplied with the device may cause the fingerprint recognition sensor to malfunction. Remove the screen protector to improve fingerprint sensitivity.

• Ensure that the fingerprint recognition area and your fingers are clean and dry.

• The device may not recognize fingerprints that are affected by wrinkles or scars.

• The device may not recognize fingerprints from small or thin fingers.

• If you bend your finger or use a fingertip, the device may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger.

• To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

• In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object.
Note: You should make sure to use the highest central parts of fingerprint or the most curved part of fingerprint when you register or scan fingerprint

In case the issue still occurs. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

[Jahidul000]

No fingerprints horraha