Original topic:

Fingerprint sensor ain't working in S10+

(Topic created on: 09-17-2022 12:39 AM)
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Joshie3
Beginner Level 2
Options
Galaxy S
My fingerprint sensor in s10+ was fine as usual. Suddenly when I turned on the phone and tried it, it was not working and when I checked system logs, it shows 2 test results inside the fingerprint failing, does it mean that there's prob with hardware?




4 Comments
abhinavkrpcse
Active Level 7
Galaxy S
Obviously. Maybe.
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abhinavkrpcse
Active Level 7
Galaxy S
Try fingerprint reset and set again.
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Joshie3
Beginner Level 2
Galaxy S
Yeah but that problem is that the phone does not recognize the sensor itself. It says 'Fingerprint sensor not responding
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abhinavkrpcse
Active Level 7
Galaxy S
1. Wipe the fingerprint sensor, try to re-register.
2. Run a Scan Test on members app
3. Restart and try again
4. Start the device in safe mode and then check ,register
5. Format phone completely

And still if not works, visit service center ,or contact for other troubleshoots.
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