After one ui 7 update, fingerprint sensor is not working

[DnmS21FE]

In my S21Fe, just after installing one ui 7 update fingerprint sensor started responding slow and after a while it stopped working. Even I am not able to register new fingerprints and the app opening and overall working of phone is jittery and slow. 

Recommend- do not update for s21fe model.

[Atharva95]

Format karo phone

[Janmajaya123]

Hey Samsung Members,
If you’ve ever wanted a proper App Lock with a separate password 🔒, this is the time to speak up!
Support the request by clicking the link below and giving it a Like 👍
Let’s make it happen together! 🚀

https://r2.community.samsung.com/t5/Galaxy-Store-Apps-more/Why-Doesn-t-Samsung-Have-an-App-Lock-Yet-...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Ensure that your fingers are clean and dry.
Note: If the skin on your fingertips is peeling or cracking, or your fingerprint is difficult to capture, the fingerprint ID on your phone may not work.

● If your fingerprints fail to unlock the phone while the phone is recharging, remove it from the charger and try again. If you are charging the phone with a charger and data cable from other brands when you use fingerprints to unlock the phone, they may interfere with the fingerprint sensor and cause the recognition to fail.

● Clean the fingerprint sensor with a soft cloth. Make sure the fingerprint sensor is dry and free from any debris that may cause the sensor to be unable to recognize the fingerprint.

● Remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

● How to remove Fingerprint: Path: Settings> Biometrics and Security> Fingerprints> Fingerprint1> Remove> Remove again to confirm.

● How to Set up Fingerprint: Path: Settings>Biometrics and Security> Fingerprints> Fingerprint> Scan your fingerprint> Place your finger on the sensor, then lift it off when you feel a vibration> Continue> Reposition your finger each time to capture the edge of your fingerprint> Done> Fingerprint added successfully.

● Try Safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[DnmS21FE]

What's the point of spending money for an expensive phone if after any update which the company itself has provided and had charged amount for it. I need to reset phone. I have multiple authentication applications required for my work, for which I will need to raise request for installation. Will have to go through entire process again just because previously I have paid to samsung and also for the update. Why this suffering. Just getting sick of it.