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01-16-2024 01:39 PM in
Galaxy S- Mark as New
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01-16-2024 01:51 PM (Last edited 01-16-2024 01:51 PM ) in
Galaxy SWe know that "Android 14 (One UI6)" is still new to phones. So it will take some time to adjust. Wait for next update, it will be fix. Restart your phone daily (in your free time) to avoid such problems. ✅️
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Galaxy S
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01-17-2024 08:16 AM (Last edited 01-17-2024 02:01 PM ) in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
If your device unlocks with others' fingerprints then kindly remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.
Please follow the below steps:
How to remove Fingerprint:
Tap on Settings >Biometrics and Security > Fingerprints> Fingerprint1> Remove> Tap on Remove again to confirm.
How to Set up Fingerprint:
Tap on Settings> Biometrics and Security>Fingerprints Tap on Add Fingerprint> Scan your fingerprint>Place your finger on the sensor, then lift it off when you feel a vibration> Continue >Reposition your finger each time to capture the edge of your fingerprint> Done.>Fingerprint added successfully.
You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
