Original topic:

Fingerprint isn't Safe on Galaxy S21 FE

(Topic created on: 01-16-2024 01:39 PM)
571 Views
Galaxyman2
Beginner Level 4
Options
Galaxy S
Hey everyone , I am using S21 Fe (Snapdragon 888 processor) since October last year and not having any problems, but today My smartphone has been opened by a small child by its fingerprint which is a bog threat to the privacy inside the phone and that should be fixed.
Thank you
9 Comments
AJAB_MORIA
Expert Level 5
Galaxy S
Reset all settings and restart the phone.
We know that "Android 14 (One UI6)" is still new to phones. So it will take some time to adjust. Wait for next update, it will be fix. Restart your phone daily (in your free time) to avoid such problems.
lordofrings
Active Level 9
Galaxy S
Hows that possible See basically unlike optical fingerprint which is used in s21fe works like this it takes pictures of user fingers from all sides and angles and make a template inside its cpu to remeber the users fingerprint while the optical fingerprint insde flagship phone works different way ap bol rahe ho ki bache ne unlock kiya to syayad apke phone pe faceunlock active hoga galti se kisi ka face detect kiya hoga like may be a small bug thats why ur phone got unlocked nobody even if theif gets a indisplay optical fingerprint enabled phone its useless for him even he will not be able to open only he can through phone thats it no use even theifs cannot open it in anyway itna secure hai optical fingerprint ki noone can open it not even god iam hearing first case like yours its impossible bro
DebayanBag
Active Level 7
Galaxy S
That's what it can be
vivek1989
Expert Level 5
Galaxy S
Yeh kaise ho sakta hai bro
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DebayanBag
Active Level 7
Galaxy S
Nehi bhai...kuch bugs aaya tha India ke bahar main update ke baad ki face unlock dusre ke face se ho Jaa Raha tha..so yeh wo wala bug ho sakta hai...But firse security Update ke baad thik ho gaya tha udhar
vivek1989
Expert Level 5
Galaxy S
Sunne mein daravana lag raha ha.
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DebayanBag
Active Level 7
Galaxy S
Nehi nehi darne wala baat nehi hay😂..kuchi dino main thik ho gaya tha security update ke baad..But mere paas bhi to S21 FE snapdragon wala hay...kuch bug to nehi mila mujhe...it's smooth
vivek1989
Expert Level 5
Galaxy S
Hope in next security update samsung fix it
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

If your device unlocks with others' fingerprints then kindly remove the current fingerprint and set up the fingerprint again. When you touch the sensor to set up a fingerprint, make sure you set the entire fingerprint, including the outer area of your fingertip. Setting the entire fingerprint area enables successful fingerprint recognition with any grip.

Please follow the below steps:
How to remove Fingerprint:
Tap on Settings >Biometrics and Security > Fingerprints> Fingerprint1> Remove> Tap on Remove again to confirm.

How to Set up Fingerprint:
Tap on Settings> Biometrics and Security>Fingerprints Tap on Add Fingerprint> Scan your fingerprint>Place your finger on the sensor, then lift it off when you feel a vibration> Continue >Reposition your finger each time to capture the edge of your fingerprint> Done.>Fingerprint added successfully.

You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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