Solved: Final Update : Green Line Issue in Samsung Galaxy ...

shreyaspai · ‎11-07-2024

Greetings community members,

I am happy to inform you all that I have received free screen replacement from Samsung for my green line issue in Galaxy S22.

I escalated the case by using mail to CEO feature in thier website, although the first call wasn't effective further escalation of the case turned to be fruitful.

The Costomer Experience Manager was very cooperative and acknowledged my issue on Tuesday 5th Nov, instructed me to leave my phone at the service centre.

I got my display replacement today and had to pay only ₹649/- as service charges.

I would also like to thank the CEO team and Service centre for helping me out.

Thank you all for supporting me.

Attached pictures for reference

Shreyas Pai

Thobha · ‎11-12-2024

Try emailing tge ceo as shreyaspai has mentioned or please file a compliant in national consumer helpline after creating a job sheet .......please don't waste ur time calling Samsung customer care . They wil treat badly and say no free screen replacement and also won't admit samsungs faulty software issue. Instead they are asking and persuading to pay for the display replacement saying it's a electronic device so these things will happen .. please check the below message from a customer who had faced similar issue..

I had this problem with my M52 last year due the software update of security patch level August 1, and I'm getting the screen of my m52 replaced for free. It's currently in the service center for repair. This post will definitely help you:
https://r2.community.samsung.com/t5/Galaxy-M/Galaxy-M52-GreenLine-issue-solved-Samsung-service-centr...

Just make sure that you visit the service center and get a job sheet number for your device regarding this issue. After that, download National Consumer Helpline app from play store and create a grievance. After submitting the grievance, you will receive a call from Samsung within the next day or two days after you've submitted your grievance. Do all of these within 30 days after you generate a job sheet number since the job sheet number is available for 30 days only and you'll have to get a new one if things are not done on time.

View solution in context

DurgaMutyala · ‎11-07-2024

Congratulations bro

DurgaMutyala · ‎11-07-2024

I didn't find mail to ceo option, can u guide me

shreyaspai · ‎11-07-2024

https://www.samsung.com/in/support/email-the-ceo/?srsltid=AfmBOorMx1uWGc_X0fVpD4QDLAwRFHd7YrKHnx35rq...

Scroll down in this option to find Mail to CEO and share your concern

Samsung___S22p__User · ‎11-07-2024

Can you show me the bill of free replacement because they are asking me to show them a free replacement Bill of s22 series

shreyaspai · ‎11-07-2024

I haven't recieved the invoice yet.

Samsung___S22p__User · ‎11-07-2024

Ok then please send me the invoice after you revive it... so that I can show them...

mani_123 · ‎11-13-2024

Pls check ur mail

Jerson22 · ‎11-07-2024

Can you please guide me what procedure you have followed because I got the same green line issue yesterday om s22 and when I check with support they are not allowing free replacement

shreyaspai · ‎11-07-2024

You have to use mail to CEO option and share your concern briefly from this link

https://www.samsung.com/in/support/email-the-ceo/?srsltid=AfmBOorMx1uWGc_X0fVpD4QDLAwRFHd7YrKHnx35rq...

The very next day you will get a call and a mail. Elaborate your issue in detail and ask them for replacement.

The final bench is very cooperative and will address your issue for sure.

All the best!

Original topic:

Final Update : Green Line Issue in Samsung Galaxy S22 after software update

Original topic:

Final Update : Green Line Issue in Samsung Galaxy S22 after software update

1 Solution