I recently purchase S25 Ultra on February 2025. But on this week I facing serious problem on front camera when I open camera app after some time camera lens are white tone and it stayed and photo become wrost quality and white tone with blurry after that I back or switch another app or home screen it become normal. Please help me if it issues on camera module then replace it or replace my phone it still under warranty stage.
Attached Video below
NOTE- I reset my camera cache + app, also reset my phone and do all things after that issue remain still.
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Also go to service center for check and resolve this issue. Thanks.
We request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
