Original topic:

Facing a issue....

(Topic created on: 08-15-2024 08:43 AM)
321 Views
pritam112
Active Level 3
Options
Galaxy S
When I turn on my mobile flash then a dim white bar come in my display (not visible in day light) above the proximity sensor and opposite of flashlight .. can anyone help me what is this ?? Is this any sensor or issue (device s21 fe..) and when I try to take screen shot it's disappear from picture but it's still there..
8 Comments
Samsung_OneUi
Expert Level 5
Galaxy S
It is not a problem i think it is the reflextion of flash light. so don't worry. If possible can you share the image of it by capturing via another phone?
pritam112
Active Level 3
Galaxy S
Phone camera didn't catch the light .. light is very dim
0 Likes
Samsung_OneUi
Expert Level 5
Galaxy S
Ohh
pritam112
Active Level 3
Galaxy S
Just bought it yesterday..
0 Likes
Samsung_OneUi
Expert Level 5
Galaxy S
I had that problem in my S10 lite i showed the phone to care, they replied its not a problem. I used that phone 2.5 years and then i sold it.
pritam112
Active Level 3
Galaxy S
Ohh OK thanks... I'm thinking to ask first in my area local shop where I go to buy my phone cover and protector glass..??
0 Likes
Samsung_OneUi
Expert Level 5
Galaxy S
Don't ask to any local shop men. Just go to original samsung customer care otherwise you will loose the warrenty of your phone.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes