Original topic:

External USB C DAC connectivity issue

(Topic created on: 02-17-2024 05:52 PM)
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MayankM1980
Beginner Level 3
Options
Galaxy S
I have Samsung S23 Ultra. I purchased external USB C dac for music listening. Now there are connectivity issues with s23 ultra. The music streaming apps are not passing the music through Dac. The music center app is playing the music files stored in phone memory and passing sound through Dac. The issue with music streaming app is there. Nothing in settings of the phone is there to reaolve this issue. Anybody having remedy for this issue ?

Regards,
3 Comments
owl123
Active Level 10
Galaxy S
Which music app? I am using YouTube music with a usb c dac connected to M31 and it's working flawlessly. Maybe turn on USB debugging in the developer option and try again
MayankM1980
Beginner Level 3
Galaxy S
Already had turned om usb debugging. Also had given microphone permission also to yt music , amazon music and wynk. After all this, the sound started coming from Cayin RU7 dac now. But in music center app the volume is controlled by dac only. But in yt music I can alter volume both from phone and dac. And sound is little bit less with music through yt music, compared to music center app
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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