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11-15-2023 12:12 PM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we want to inform you that we are not able to downgrade to Android 12 from Android 13, however, these update defaults are provided by the technical end only.
Kindly perform the following steps to resolve your heating and battery drain issue.
Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/
Galaxy device battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...
Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
