S24FE camera downgraded

[ThorOdjnSon]

Yes, there are multiple user complaints regarding a camera quality downgrade on the 

Samsung Galaxy S24 FE

 after updating to One UI 8. 

Users have reported the following specific issues:

• Dull and low-quality photos: Images appear less sharp and lack clarity compared to previous versions.
• Blurry images: The overall picture quality is described as blurry, especially moon shots and zoomed-in details.
• Telephoto lens performance degradation: The quality of images taken with the telephoto (zoom) lens has reportedly decreased significantly.
• Washed-out colors: Some users notice faded and washed-out colors in their photos.
• Expert RAW issues: The Expert RAW camera option has reportedly stopped working for some users after the update.
• General dissatisfaction: Some users expressed regret, feeling that the camera quality is not as expected for the device. 

Users experiencing these issues are advised to report them through the Samsung Members App to the customer support team, including log files, and wait for a future software update to fix the problems. Clearing the camera app cache has also been suggested as a potential, though not guaranteed, solution. 

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Kindly check physical condition of your camera lens.

● Kindly clean the camera lens by microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password, then advise to reset (Forgot password) your Google account.

Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support