Original topic:

Dot on camera

(Topic created on: 10-03-2023 03:04 PM)
1064 Views
Lpintoy
Active Level 1
Options
Galaxy S
It's jst been weeks I bought an s23 ultra. Suddenly yest I saw an effect on my photos. Come to know it's on all my photos clicked starting yest. So, I can see a pink dot on all photos clicked in the night on the centre of the image. I thought it's due to night mode but it was there on all images nd also I can see the dot on the camera app. So I checked the lens I can see there's a kind of a thing on the inside of the lens a small blueish thing which has suddenly appeared on the 3x telephoto lens. What is that thing on the lens? It suddenly appeared from nower. Pls help. The dot disappears from the cam when I go 3x nd beyond 
9 Comments
vajul
Active Level 5
Galaxy S
Go to the samsung service centre, as you have warranty they will repair it for free
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Lpintoy
Active Level 1
Galaxy S
Definitely I'll be visiting it. But opening the phone for repair is that a good idea?
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mHappiee
Expert Level 5
Galaxy S
Can you show some pic ?
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Lpintoy
Active Level 1
Galaxy S
Look at the pink dot20231001_212033_1000024033_1696175441.jpg
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mHappiee
Expert Level 5
Galaxy S
Looks like some lens issue... 🤔
.
Since it gets removed when you go beyond 3x, ig there is some issue in the main lens
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Lpintoy
Active Level 1
Galaxy S
It is very visible during the night and during day it is a white dot
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Lpintoy
Active Level 1
Galaxy S
Check ur dm
0 Likes
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Check your device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support