White dot in Camera primary Sensor

[Gowsik_Samsung]

In my Samsung s25 ultra there is small white light dot in all time. when using primary camera. i am not using any camera protector, no scratch, no physical impact, cleaned and tested also. still i can see that dot. What can i do? 

[Himanshu_]

1) Erase camera app cache file .

2)if issue still , then try to rase canera app data.

3)Try other camera app to check whether this issue only with Samsung camera app or with other too.

4) last option to do factory reset.

5) if still its there, then visit Samsung store.


If you find it helpful, accept it as solution 😊

[Gowsik_Samsung]

Tried

[Wodehouse]

That is pixel burnout. Run a diagnostic through Samsung members app to confirm.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[Gowsik_Samsung]

no issue in display.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1.Clear camera app data: Settings > Apps > Camera > Storage > Clear data.

2.Remove the third-party apps: Settings > Apps > Select the third-party App > Uninstall.

3. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

4.If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support"

[Gowsik_Samsung]

Resolved! In service center got free camera replacement in few hours .

[thorayas]

Did you pay?
And did you had Samsung care?

[Gowsik_Samsung]

no. it covered under genral warranty

[thorayas]

Okay thank you. My s25 ultra also has the same problem