Original topic:

Does anyone know what's causing this line to appear on my screen whenever I unlock my S21 Ultra?

(Topic created on: 01-16-2022 06:21 AM)
2411 Views
ConorDavies
Beginner Level 2
Options
Galaxy S

Whenever I unlock my phone this line quickly appears on my screen, it only started very recently and is somewhat annoying. I have had my S21 Ultra for a few months now, I have never dropped it so I have no idea what could be causing it. It looks a lot worse in person than it does in this video. I should add that my phone is up to date too.

 

I also took a photo of the line...

Screenshot_20220115-225129_Gallery.png

4 Comments
Sid_Karna
Expert Level 5
Galaxy S
You should visit service center while you still have warranty.
Galaxy S
Hey turn on always on display
Then put always on setting on aod then send video pls

Put aod to show always plsScreenshot_20220116-184644_Samsung Members.png
0 Likes
BVikram
Active Level 9
Galaxy S
Those pixels are not getting refresh quickly. Most probably hardware or connector issue.
0 Likes
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes