Original topic:

Docs and pdf not downloading in whatsapp

(Topic created on: 05-04-2024 11:32 PM)
1571 Views
VJ2202
Active Level 1
Options
Galaxy S
I am using S24 ultra, recently I updated whatsapp from playstore. After updating, my whatsapp not downloading any pdf, doc, xls documents, but image and video are downloading. I have pdf reader and MS office 365 app also. These all documents can be downloaded from any other app such as Outlook. But why not the shared files in whatsapp?. Can any of you help on this.?
34 Comments
DrQaisar786
Active Level 6
Galaxy S
Me too facing the same issue, after installing the new update....
0 Likes
DrQaisar786
Active Level 6
Galaxy S
Have to wait for next update......
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that kindly contact the respective application helpline, and they will provide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

0 Likes
itzme_sn
Active Level 1
Galaxy S
i followed as the whatsapp instruction but not downloading
0 Likes
S_nny
Active Level 3
Galaxy S
Even S21 Fe has the same issue
itzme_sn
Active Level 1
Galaxy S
last two days, I have been having the same issues for the last two days. As per whatsapp's instruction, I restarted the phone, cleared cache, and all the things, and their last point is to contact the mobile provider..
If we contact u, u saying us to contact the apps helpline..
what to do
shubhphoenix
Active Level 1
Galaxy S
Same issue
0 Likes
Abhaychavan
Beginner Level 2
Galaxy S
Yes same for me since last night 5th may
0 Likes
Galaxy S

Same for me, S22+.

Did everything whatsapp recommended, cleared cache and data, checked permissions, etc. NADA.

0 Likes