Original topic:

Display problem while viewing black color/shades in S8 Plus.

(Topic created on: 10-08-2018 02:45 AM)
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DrSaddam
Active Level 3
Options
Galaxy S

51b2f451-87d1-4fba-8f66-1c937b8d0640.jpg



e9bb7bfc-09b1-4c2a-9afc-8d628c8b89e8.jpg


I am using galaxy s8 plus. In my device, while viewing black color/ shades in a pic or video, it is not smooth ( pic given below).  I think its a graphic or display problem. Facing this problem for so many days. 

The black part becomes prominent and its not blended as the original pic. Are u facing this problem too? 




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9 Comments
vVARMA
Active Level 5
Galaxy S
Hi,
How long have you been facing this issue?
Have you tried resetting your phone.
Please let me know if that works.

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DrSaddam
Active Level 3
Galaxy S
facing this problem for last 8 months. i didnt reset yet.
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Jitu3
Active Level 2
Galaxy S
What was it like before?
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Jackie1982
Active Level 7
Galaxy S
Note 9 Timelapse 4K video testing with DJI Osmo mobile 2 Gimble OSMO MOBILE 2 AND SAMSUNG GALAXY NOTE 9 BEAUTIFUL TIMELAPSE......ENJOY. 

https://youtu.be/hbIinGM72eI
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ArbazShaikh
Active Level 6
Galaxy S
dude it may be your photo or video colour problem
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ArbazShaikh
Active Level 6
Galaxy S
cz except that part remaining is pure black
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pankajur
Active Level 8
Galaxy S
https://youtu.be/aSuj0FXUgHI
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pankajur
Active Level 8
Galaxy S
https://youtu.be/aSuj0FXUgHI
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admin_
Expert Level 5
Galaxy S
We do apologize for the inconvenience caused. We would like to suggest you kindly follow the below mention steps to overcome the Issue:

- Navigate to apps >> Settings >> Display >> Screen mode >> adaptive display.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account.
- If still issue persists, the relevant department will serve you better, if you can provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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