Original topic:

Display error after one ui 6.0 update

(Topic created on: 01-03-2024 01:19 PM)
131 Views
Somnath16
Active Level 4
Options
Galaxy S
At Anytime when I am tapping on display to unlock the screen, phone display brighten automatically for a freckle of seconds. This is happening after One UI 6 update. 

My automatic brighten screen option in settings is also off. 

Please rectify these problems as soon as possible, else my phone display can be damaged.
3 Comments
SAKIL420
Active Level 6
Galaxy S
Very bad update forever 😑
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1. Go to Settings>>Display>>Adjust the brightness.

2. You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

3. Update device software: Settings >> Software update >> Download and install.

4- You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Somnath16
Active Level 4
Galaxy S
Every step already done. Nothing changes
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