I am facing a issue on my Galaxy s24, i have in primary sim Vi and in secondary it's Airtel, currently i am using mobile data on secondary (Airtel) but whenever i am making call even on primary sim(Vi) it's switching to primary sim, how to make it not to switching the data?
If you make a call on the alternate SIM, the data SIM will get disconnected and the data connection will move to the SIM from which you are making the Call. This is because the phone is dual standby and NOT a dual active SIM device.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
