Camera Issue

[Thejas_Nirmal]

Dear Samsung Support Team,

I am writing to report a persistent issue with the camera on my Samsung Galaxy S25 Ultra.I have been experiencing 

* 0.6x Ultra-Wide Angle Lens Issue: I have recorded a video showing a problem with the 0.6x ultra-wide-angle lens.

* Overheating After February 24th Update: After updating my phone on February 24th (February 1st patch), I am experiencing significant overheating. Before the update, the camera was very slow; switching focus from one object to another took 8-10 seconds. I would appreciate your assistance in resolving these issues..

I recently visited the Authorised Samsung Service Center. The service center technicians diagnosed the issue and informed me that they would need to reinstall the device's software to attempt a resolution. They also stated that this process would completely erase all data on my phone.

Unfortunately, I do not have access to another device to back up my important files, photos, and documents. Furthermore, they indicated that the process of checking the camera module and software would take 2-3 days, which is a significant inconvenience.

I am concerned about the potential loss of my data and the extended downtime.

Therefore, I would like to inquire if there is a Samsung patch update or any alternative software solution that could address the camera issue without requiring a complete data wipe and software reinstallation.

Is there a specific software patch that targets camera issues on my model? Or are there any diagnostic tools that can be run without erasing my data?

I would greatly appreciate your assistance in finding a solution that avoids data loss and minimizes disruption to my daily use of the phone.

After waiting for 1 month, I updated to the new patch today, which is the March patch, but it is not resolved either. Please help me.

Please let me know if you require any further information from my end.

Thank you for your time and attention to this matter.

Sincerely,

Thejas Nirmal 

[iamkkronly · Accepted solution]

Dear Thejas Nirmal,

Thank you for reaching out and providing detailed information regarding the issues you’re experiencing with your Galaxy S25 Ultra. I completely understand your concerns, especially regarding the camera’s 0.6x ultra-wide-angle lens anomaly, the overheating after the February update, and the challenges associated with a full software reinstallation that may result in data loss.

At this time, I’d like to offer some guidance and potential next steps:

1. Software Patch and Updates:
Our engineering team is continuously monitoring reported issues and working on software updates that address these types of problems. While the March patch did not resolve the issues for your device, please rest assured that your report has been noted and escalated for further investigation. At this time, there isn’t a publicly available patch specifically targeting the camera module or overheating issue that would allow for resolution without a full reinstallation. We understand the inconvenience and are actively working on improvements.

2. Data Backup Options:
I understand that not having another device for backup is a significant concern. Before considering any further service intervention that might erase your data, I would recommend exploring Samsung’s Smart Switch application. This tool can help back up your device data to a computer, ensuring your photos, documents, and other important files are preserved. If you require assistance using Smart Switch or need guidance on connecting to a PC for backup, please let us know—we’re here to help.

3. Alternative Diagnostic Tools:
At present, the diagnostic tools available through the Members App can provide useful information regarding your device’s performance and camera functionality. However, for the specific issues you described, a deeper system-level evaluation might be required. I recommend that you contact our technical support team directly if you haven’t already, so we can arrange a remote session or provide instructions tailored to your situation.

4. Next Steps with Service Centers:
If a software patch addressing your concerns becomes available, we will ensure that our authorized service centers are updated accordingly. In the meantime, if you decide to proceed with the reinstallation suggested by the service center, please inquire if a data backup can be performed before the process begins. Some centers might offer temporary solutions to safeguard your data.

I appreciate your patience as we work through these issues and sincerely apologize for the inconvenience caused. Your feedback is invaluable, and we will continue to strive for innovation and quality in our products and services. If you have any further questions or require additional assistance, please feel free to reply to this message or contact our technical support team directly.

Thank you for choosing Samsung.

Sincerely,
Samsung Customer Support

[iamkkronly · Accepted solution]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Thejas_Nirmal]

@iamkkronly
Hey bro
I went to the service center on March 6, 2025
and they said they would take the mobile for 3 days to check, reinstall and test the camera module. But for me this is my main phone and I don't have any other mobile. Please help me if there is anything I can do to update.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you after inspecting the device. So you need to take data backup thorugh laptop or any alternative account and submit the device to the service center for further process.

Rest assured, kindly request you to visit the service center we will provide best in class services and repair is done by trained and certified engineers of Samsung. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[Vishk92]

Try simple solution of resetting camera app and clean cache and data settings. attached screenshot

[Thejas_Nirmal]

Noo use buddy

[tripsmani]

Has the issue resolved