I recently got my S25 Ultra and I'm trying to connect my 2TB WD My Passport HDD to it using a Dell multiport adapter, but it's not recognizing it! My 16GB pen drive works fine though 🤔
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
I have a similar issue. I have a WD Elements 1tb portable hard drive, which I've been unsuccessfully been trying to connect to my S25 Ultra. My old Note 8 connects perfectly, as does my Samsung tablet & two laptops - which suggests the issue lies with the phone.
Please advise what can be done to resolve the problem.
Ugh, after reviewing the logs by tech team, the power supply from S25 Ultra is apparently too weak for the HDD itseems! The tech team suggested an external power supply, but this HDD doesn't have that option! 😩
As per the bug report analysis, I was suggested to use an external power supply. I tried a workaround that worked! I connected my phone charger & HDD to the Dell adapter, then the adapter to my phone. Success! I could browse the HDD on my phone. 🎉
