Complaint regarding green line issue on Samsung Galaxy S22 Ultra

[masihur_rahaman]

I am writing to express my dissatisfaction with the service I have received from your authorized service center regarding a green line issue on my Samsung Galaxy S22 Ultra mobile phone.

I purchased the phone approximately two years ago and have been a loyal customer of Samsung, having previously owned the S10, Note 20 Ultra, S21 Ultra, and now the S22 Ultra.

After updating my phone, a green line appeared at the top of the screen, which was quite bothersome. I promptly took the phone to your authorized service center for assistance.

Initially, I was informed that the issue was due to liquid damage, which would be considered a hardware issue. However, I firmly stated that I had never used the phone in water and that I always use an original Samsung tempered glass screen protector and cover. I presented my invoice as proof of my purchase.

Upon further inspection, they claimed that there was a dent in the frame, which they alleged was the cause of the green line. I clarified that the dent had been there before the green line appeared. Despite my explanation, they insisted that it was my fault and that they were certain the green line was a result of the update.

I was then quoted a significant amount of 23,000 rupees for a new display. As a premium user who has consistently chosen Samsung products, I am deeply disappointed with the service I have received.

I kindly request your immediate attention to this matter and expect a satisfactory resolution. I would appreciate a thorough investigation into the cause of the green line issue and appropriate compensation for the inconvenience I have faced.

[HarishMohammed]

Raise a complaint on service center

[masihur_rahaman]

How can I do this?
I mailed in service head and support India.

[HarishMohammed]

Contact the customer care number and raise a complaint then they will fix the issue without any cost, Even I did the same thing without paying amount

[Ironman3000]

Hello there,

I would like to kindly request that you reconsider changing your smartphone every year. It is not beneficial for our planet and contributes to unnecessary waste. Regardless of your brand preference, whether it be Samsung or Apple, I believe it would be more environmentally responsible to keep your phone for a longer period of time.

Thank you for your understanding.

[Adusparx]

I submitted my s22 ultra at the service center today. Same issue. They said it'll be free. Waiting to see

[Oneui_new]

Samsung provided Free display replacement for your phone till 30 september which is finished.. now you can contact consumer court or pay to change the display

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. However, as you have already visited the service center and they have guided you through the information regarding the part replacement after the physical inspection of your device. And, the charges applicable to the repair which was already confirmed by the service team. They will provide you with original parts with genuine cost with a service invoice.

Warm Regards,
Samsung Customer Support

[shivajix9]

Samsung S21 Fe green line issueafter september update. Why is @SamsungIndia ignoring all the complaints and refusing to replace the screen free of cost. There is no physical damage (confirmed by the customer care in job sheet. #Galaxys21fe #Samsung #Greenline

[rajk123]

Extremely frustrated to find a green line on my Samsung S22 right after a software update. This is clearly a flaw introduced by the update, yet

@SamsungMobile

and

@SamsungIndia

refuse to replace the display because the warranty has expired. #samsung #GreenLineIssue #displayissue