Original topic:

Camera issue with Sound Assistant

(Topic created on: 09-28-2024 08:36 PM)
84 Views
charkafahim
Active Level 3
Options
Galaxy S
Hi
There's a issue with my camera app with Sound Assistant when i turn on motion capture.
Whenever i turn on the feature, i get a toast message saying sound assistant has stopped working. I have included the screenshots below. Is there any fix? 
Device info: Galaxy s21 ultra ( SM-G9980 )
Android 14, one UI 6.1

image
Problem


image
Camera version


image
Sound Assistant version


0 Likes
1 Comment
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes