Original topic:

Camera became white

(Topic created on: 08-24-2021 10:33 AM)
10285 Views
Rajeshpati
Active Level 2
Options
Galaxy S
I'm using a Samsung galaxy s20 fe 5g and from last night my camera is showing white screen when using the primary camera 1x zoom to 4x zoom range.

image

This is how it is showing 

22 Comments
Vicky_A52
Expert Level 5
Galaxy S
Reset the camera settings
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Rajeshpati
Active Level 2
Galaxy S
Done that bit still the problem is there
0 Likes
Abpal
Active Level 10
Galaxy S
Check in Samsung members diagnosis in get help section
Rajeshpati
Active Level 2
Galaxy S
It didn't help 😶
0 Likes
Abpal
Active Level 10
Galaxy S
Dial *#0*# and see if there camera works or, not
0 Likes
Galaxy S
Once perform normal phone reset settings

Settings>general management>select reset>click on reset settings
Rajeshpati
Active Level 2
Galaxy S
Didn't help
0 Likes
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Clear camera application data.
Settings >Apps >Camera >Storage >Clear Data.   

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards, 
Samsung Customer Support

Rajeshpati
Active Level 2
Galaxy S
Thanks for the information but I went to service centre and they told me that the camera is faulty
They would have to replace it, but it's really miserable for such premium phone which is just a month old showing such problems.
0 Likes