Subject: Camera Quality Issue of SAMSUNG GALAXY S24 ULTRA after One UI 7 Update
Hello Samsung Team, After updating my Galaxy S24 Ultra to One UI 7 (Android 15), I have noticed that the camera quality feels downgraded compared to One UI 6.1. The sharpness and fine details, especially in normal 1x photos and close-up shots, seem softer, and image processing appears to be over-smoothing textures.
Please check the camera tuning in the next patch or provide a fix for this issue. I have already tried clearing camera cache, resetting camera settings, and testing with Scene Optimizer ON/OFF, but the quality still doesn’t feel as good as before.
Send an error report along with log files to customer support through this members app and Samsung will fix it in the next update. To do that follow this procedure Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
If you find this helpful I'd appreciate it if you could Accept it as a solution Thank you 😊
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update maybe fix it by Samsung team soon. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
Im using S24 Ultra. The same problem I am facing; even my S21 FE is taking better pictures than my S24 Ultra. Detail is missing, and the pictures are soft and blurry. Especially in the on 1x mode camera downgrade a lot
As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request you to share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
